FREQUENTLY ASKED QUESTIONS

How does this work?
Pick out artwork, frame/size options, colors, and share personalization info and place the order. We'll take it from there and create a proof for your review and approve.  LEARN MORE

How long will it take to get my custom poster?
You will receive an emailed proof to approve in 3 weeks of your order’s acknowledgment. Once approved, you will receive your Custom print within 1 week.

Do you offer rush options?

Yes! You can choose to add on a rush at checkout. 

Can I see a proof before I purchase?

No, our company policy requires payment in full before any custom work can begin.


What if I receive my custom poster with a mistake on it?
If your order has a spelling error caused by Cherimoya Art, return the order for a FREE replacement. We will reimburse the shipping costs, reprint the order, and shipping to you FREE of charge. If a change is required because of an error on your part, we will create a new order for 50% of the original purchase price plus shipping for returning it to you. Just utilize the original shipment packaging and repackage securely before shipping back.


 Can I return my custom poster or make changes after it has been received?
Due to the custom nature of our projects, we are unable to accept returns and exchanges. However, we offer proofs so that you can review and approve every aspect of your poster before it’s finalized. I will always work with you to make sure that you are happy with your purchase, and in some cases, partial shop credit may be offered when no work has been started yet.

 

Do you ship internationally?

While we don't physically ship internationally, all of our designs can be sent as files that you can print locally. SHOP DIGITAL DESIGNS

Copyright & Trademarks

All of my designs are copyright © Cherimoya Art and are for your own Personal Use Only. All intellectual property contained within the Wedding digital file is and shall remain the sole and exclusive property of Cherimoya Art. Other copyrights belonging to third parties are the property of their respective copyright owners.

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Handmade in Byron Bay          100% Australian Designed

  

© 2020 by Cherimoya Art. All Right Reserved.

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